Call Monitoring

With AltiGen's supervisor software, managers can monitor live calls and gain a real time view of calls in queue. Current and historical statistics are also in the control of the manager.

If enabled, the supervisor has the ability to listen to live calls as well as join a call if assistance is needed. If monitoring the workgroup call queue, the manager has the ability to pull a call from queue and reroute if necessary.

Agent state, agent statistics, group statistics and a live view of the call queue are easily managed.