Call Center Supervisor - AltiSupervisor™

AltiSupervisor Demo

Workgroup Management made Easy With AltiSupervisor
AltiSupervisor gives workgroup managers the right tool set to effectively manage their workgroup queue. Supervisors can oversee multiple Workgroups with features such as queue monitoring, queue statistics, agent statistics, and agent monitoring.

Queue Management

• Monitor the queue
• Pick calls out of queue
• Reroute calls “on the fly”
• View Agent States
• Force Agent login/logout

Supervisor Monitoring

• Silent Monitor
• Supervisor Coaching / “Whisper”
• Barge-In

Four major real time views for Workgroup management:

• Agent States - gives supervisors the ability to view real time status of any workgroup or extension. One click silent monitor and barge in capability.
• Agent Statistics - includes custom views of all agent calls and workgroup performance statistics.
• Group Statistics - real time status and performance of workgroup.
• Queue - real time Queue status and QOS rating for the call queue