Automated Call Distribution (ACD)
AltiGen offers a complete, powerful call center solution with seamless integration to
our VoIP phone system. At the heart of AltiGen’s Voice over IP call center system is a powerful,
software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated
call routing options, complete supervisor capabilities and real time agent and call statistics.
Optional, integrated products include Call Recording and end-to-end reporting. With AltiGen’s modular,
100% software approach you only need to license the features and number of users you need now, yet have
a system that will grow as your business grows.
AltiGen call center solutions have been deployed by thousands of businesses worldwide in both
departmental and standalone environments. Typical customer deployments include Customer Service Centers,
Technical Support, Sales and Marketing, Outbound Telemarketing, Collections, and many more. With AltiGen,
businesses large or small, single or distributed locations, benefit from enhanced customer service,
higher employee productivity, and improved management and control.
Call Center applications available:
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AltiAgent™ and AltiSupervisor™ |
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 Our
agent software will help your team professionally answer calls with real time
statistics and advanced caller info. Supervisors have complete control with live
views & monitoring of agent status, call queues and performance statistics.
Overview
AltiAgent
/ AltiSupervisor demo
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 When
enabled, our supervisor software can allow managers to selectively monitor live
calls even when out of the office.
Call Monitoring Overview
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Advanced Routing/Call Distribution |
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Route your customer calls automatically by caller id ,
account number and more to the right employee every time.
Routing Overview
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 AltiReport
is a web based reporting application with advanced reports and queries to measure
call center performance.
AltiReport Overview
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 Our
unique design makes it possible to automatically record individual or all calls
without overpriced “bolt on” systems.
Call Recording Overview
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Software Development Kit (SDK) |
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Custom integration with AltiGen's phone
system is possible using our Software Development Kit.
SDK Overview
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