AltiGen Business VoIP Phone Systems for Credit Unions

AltiGen’s award winning Business VoIP phone system has been implemented in over 300 Credit Unions and Community Banks. Credit Unions choose AltiGen because it helps them decrease costs and better serve members.

AltiGen allows credit unions to unify branches, improve member retention and improve personalized service. Designed for self administration, AltiGen allows your IT staff to easily handle all day-to-day management.

AltiGen Advantages for Your Credit Union

Reduce costs

• Reduce service call costs and speed changes using AlitGen’s easy self-administration
• Eliminate long distance costs between branches using AltiGen’s integrated and reliable VoIP technology
• Effectively utilize employee resources by routing customer calls across branches

Increase member base and revenues

• Reduce transaction times and increase transaction volumes with intelligent call routing
• Measure marketing program effectiveness using Call Detail Reporting
• Generate referrals by maintaining a well trained and monitored customer services team
• Increase cross selling opportunities by linking calls with customer data

Improve member retention

“Increasing retention by just 5% can increase profits by 100%”- Harvard Business Review

• Identify problems before they become serious using centralized call recording
• Monitor, mitigate and manage interaction between members and employees with AltiGen’s Supervisor capability
• Track calling activity to ensure the right resources are available during peak times to keep members happy

Unify branch locations

• Help your members reach the right person the first time
• Centrally manage all branches easily with AltiGen’s Enterprise Manager
• Communicate as if everyone was in the same branch

Better utilize employees across locations

• Route and queue member calls across multiple branches at the same time
• Allow employees with advanced skills to be shared across all locations
• Create transparency by allowing managers who travel to log into phones at any branch and immediately activate it as their own extension